Refund policy

Our Promise

At MOMENTO, we care about every detail — so your experience feels as polished as your nails.

If you ever need a hand, we’re here for you: support@momentonails.com.

Returns & Exchanges

As each set is handmade and made to order, and for hygiene and safety reasons, we’re unable to accept returns or exchanges, including changes of mind or size/style swaps once an order has been placed.

We kindly recommend reviewing your order carefully and choosing your size using our Size Guide before checkout.

If you have any questions about sizing or design, feel free to reach out to us before placing your order — we’re always happy to help.

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Faulty or Incorrect Items

Quality issues are rare, but if your order arrives faulty, damaged, or if there’s been an oversight on our part, please contact us as soon as possible at support@momentonails.com.

We’ll review each case carefully and handle it with urgency and care to make things right.

To help us assist you faster, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item(s) and packaging

We’re Here to Help

If you have any questions about sizing, application, or your order, don’t hesitate to reach out — we’re always happy to help 🤍

support@momentonails.com

Thank you for choosing MOMENTO — we’re here to elevate your everyday, one set at a moment.